SE
Stephan E

1 reviews | Active since Oct 2013

04 Oct 2017, 09:25

ATM safety

After many bad experiences, I feel that you seriously have to look at this problem. It's regarding your ATM located in Brandvlei, near Randfontein, I see it is referred to as "Johnnys". The location is dangerous. It is outside a shop with no security and meters away from a liquor store, where scores of drunks loiter around the whole day. I have had to ask people who sat ON the ATM to give me a chance to withdraw cash. Kids are always hanging around waiting to beg for money. Over weekends it's a huge risk just stopping there, with scores of drunks swinging around everywhere. Last time I was there two men were threatening me and the owner did not act. Only when I went to my car to get my 9mm did they decide to leave. This is the only ATM for miles. The closest other one is 20km away in Randfontein. I cannot risk my wife using that ATM. Please consider moving the ATM into the supermarket to make it safer or at least provide some kind of security.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2017, 10:06
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)