SK
Sinovuyo K

1 reviews | Active since Mar 2016

04 Mar 2016, 11:09

ATM Reversal

On Monday 29 Feb 2016 I withdrew R750 the atm made a sound as if the money was being drawn then nothing came out and it gave me back my card. The debit happened off my account and nothing was received, I decided to wait and see if it would not correct itself and the entire day nothing happened. I then took time off work and went into the branch to advise them I was assisted with a form and filled it and was told they would investigate and atm guy would call me but if they found it, it would be reversed into my account the following morning which was 1 March 2016. To date the money has not been reversed and the branch tells me that they found the money it would probably reflect tommorrow, I am livid I am short of travel money and forced to borrow money based on this and cannot await tommorrow. How can I wait an entire week for a reversal of R750? And if the money i found why must I wait an additional day for it to reflect? This is nonsense!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 12:06
Official
Hello sinokhasa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882470.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)