1 reviews | Active since Jan 2018
Atm refunds not done
The worst experience from an "innovative" bank as they call themselves.
I deposited money at atm in kolonnade Saturday , the atm jammed with my cash.I called and was told to report in the branch.
Monday I was told to not go to my closets branch to load my query but go to the branch where deposit was made.
I went on Tuesday, when I got the I filled in a form and gave them the slip. Think I could have done this at any branch anyway.
I was told it will be sorted by next day 12:00 , I would get a call .
Wednesday no call , I called again and was told tomorrow. It's Thursday I called and I'm told again to wait for tomorrow.
I doubt they fix my issue ,
Good day Thoko Kgobe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thoko Kgobe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)