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1 reviews | Active since Oct 2013

31 Jul 2019, 10:30

ATM QUEUE NIGHTMARE - WORST BANK FNB

Good Day,

To whom it may concern.. Supposedly management of Bedford Centre FNB!!!

I would like to Thank the only person who was assisting clients in the queue at the ATM - MS DAISY BUTHELEZI at the Bedford Centre branch for her assistance as she was the ONLY FNB STAFF MEMBER assisting clients waiting in the ATM queue to deposit money because we cannot deposit the money inside the branch even if it is over R7000 - why are people being paid to stand inside waiting for clients who wish to deposit money inside if they do not want clients to deposit money inside.

Little did I know that i should've ironed out and bent and twisted the bank notes before attempting to deposit it into the ATM. Daisy was the only staff member assisting because when i arrived there, the lady that was going to assist me walked over to Nail Mystique across from the bank followed by another FNB staff member, they must've been enquiring about prices or setting up an appointment - perhaps they should go work there and then walk across and assist customers at the ATM when they are not busy at the Nail mystique?

Low and behold, one of the ladies comes back and starts enquiring if anyone is assisting clients standing in the ATM queue... instead of asking another staff member a stupid question shouldn't she have walked over and assisted the clients standing like fools in the ATM queue!!

DAISY BUTHELEZI YOU ARE THE ONLY ONE THAT DESERVES 5 STARS AS, YOU WERE THE ONLY STAFF MEMBER TO ASSIST CLIENTS IN THE QUEUE, THERE SHOULD'VE BEEN SOMEONE ASSISTING YOU BUT, HEY NAILS ARE MORE IMPORTANT TO SOME AND NOT ASSISTING CLIENTS WAITING IN LONG QUEUE'S!

THANK YOU DAISY AND APOLOGIES IF I UPSET YOU, YOU ARE THE BEST AND I HOPE YOU GET RECOGNITION FOR BEING THE ONLY STAFF MEMBER HELPING CLIENTS IN THE ATM QUEUE.

FNB - thanks for the TERRIBLE SERVICE AND THE WAY CLIENTS ARE TREATED.

Regards, ANNOYED

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2019, 11:23
Official
Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

087 575 940