CY
Chuma Y
1 reviews | Active since Sept 2018
10 Dec 2018, 12:53
ATM queue
I am standing at an FNB ATM queue for the past 30 mins, I am no where near the front of the queue. How does a bank as big as FNB have only one ATM to do deposits, and no tellers inside, whereas you go to Newton Park you find all the ATMs with deposit functionality, as well as tellers inside? The branch staff that interacted with us is not friendly at all. She tells us that she will only help elderly people, everyone else should learn how to use the autobank. There should be an ATM consultant to ensure that the queue moves, I've only moved one spot to the front in 30 mins.
Helpful (0)
Replies (2)0
Replies (2)CY
Chuma Y's updateReviewer Update
10 Dec 2018, 13:25The ATM in question is at FNB Motherwell Branch.
CY
Chuma Y's update10 Dec 2018, 13:25
Reviewer Update
The ATM in question is at FNB Motherwell Branch.
FNB (First National Bank)'s replyOfficial
10 Dec 2018, 14:10 Good Day ChumaThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : ***NF Regards, FNB Hello Peter Complaints Team Tel number: ***
Best regards,
FNB (First National Bank)'s reply10 Dec 2018, 14:10
Official
Good Day ChumaThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : ***NF Regards, FNB Hello Peter Complaints Team Tel number: ***
Best regards,