ATM problems and follow up service

To whom it may concern

I am bitterly disappointed in the standard of service and accountability or lack thereof that FNB shows to their clients... I opened a business account thinking it's the best account to have but to my dismay, the first attempt that i try and deposit money at the ATM in protea centre in brixton on the 10/05/2019, the ATM took my R9700 rand and while processing the amount the ATM screen showed Out of service but no money was return or deposited into my account, I called the call centre and all they could tell me was that I needed to come back to the bank the next morning to sort it out and when I got there they said to me it take up to 5 working days to sort out... This money was meant to pay a supplier and now I look like I am not honest and they are hesitant to deal with me further. I cannot understand it is the 13/05/2019 and I have not received not even a phonecall from FNB and they expect me to put 100's of 1000's into this bank account and this is how they treat a NEW client... It's actually pathetic to be honest... I have a reference number ********** but what good is that to me what I am still waiting on R9700 from fnb....

Thanks Ziyaad ********** 889