Atm problem
<p>On the 2nd August 2016 14:59pm i went to middestad fnb atm to withdraw funds from my account, in witch i decided to draw out R 740 but one managed to get R 240 and the rest of the money got stuck in the atm, i tried to pull it but with no luck i couldnt, then i put my card again on the machine and drew R20 thinking it will push the remaining R500 but i didnt come out, in few second the atm was out of order for appoximately 3 minutes during this period i could hear money running inside the machine, then i called Fnb customer service immediately the consultant said i must visit a nearest branch and lodge a debit dispute. When are they concluding the investigation?</p> <p> </p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985496
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Best regards,
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985496
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Best regards,
I am really disappointed in the services offered in this Bank, the only refund one received is R20 and the lady who contacted me said she will call me back but till date she didn't honour her commitment, i trusted FNB to think of an atm error has costed R 500 and the bank is passing the bug, i would appreciate if the bank provide middistad left side Middistad atm footage of the 2nd August 2016 time 14:59pm to 15:15pm which will be accompanied by full repord on functionality of the left, i cannot lose an amount of R 500 because of the atm which is not monitored and one has to take liability on their behalf, failure to resolve my despute will leave no choice but to escalate this matter to litigation.
I am really disappointed in the services offered in this Bank, the only refund one received is R20 and the lady who contacted me said she will call me back but till date she didn't honour her commitment, i trusted FNB to think of an atm error has costed R 500 and the bank is passing the bug, i would appreciate if the bank provide middistad left side Middistad atm footage of the 2nd August 2016 time 14:59pm to 15:15pm which will be accompanied by full repord on functionality of the left, i cannot lose an amount of R 500 because of the atm which is not monitored and one has to take liability on their behalf, failure to resolve my despute will leave no choice but to escalate this matter to litigation.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Best regards,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Best regards,