BE
Bernadene E

1 reviews | Active since Sept 2012

02 May 2017, 18:08

ATM Problem

<p>HI</p> <p> </p> <p>On 18 April 17, around 12h05, I withdraw R1000.00. After 2 minutes waiting for the ATM, the cash dispenser did not give me R1000.00. The ATM went straight to Out of Service. The R1000.00 went off my account.</p> <p> </p> <p>Its the 2 May 17, and my R1000.00 is not corrected back to my account. The last communication via sms was on the 22 April 17, REF ********** .</p> <p> </p> <p>Can someone at FNB please help me, and how long does this take to balance outsource ATM at Pierre van Ryneveld.... No one is getting back to me and a R1000.00 is a lot of money that i was short from 18 May.</p> <p> </p> <p>Bernadene</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2017, 10:25
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)