1 reviews | Active since Jan 2016
ATM out of order = Saswitch fees!
On the 25th I had an early morning meeting at the Lynnwood Bridge shopping centre. I went to the FNB ATM at the Glenfair Centre across the road because I needed cash for parking. The ATM was out of order and the shops were still closed, which resulted in me having to draw money from an Absa ATM and I will therefore have to pay saswitch fees.<br> <br> This ATM at Glenfair is often out of order (I work in the centre) and last month I had to draw cash at a Standard bank ATM at Faerie Glen because the FNB one was out of order.<br> <br> I find it ridiculous that I have to pay huge saswitch fees because your ATM's are constantly not working.<br> I have been a loyal customer of FNB since I was 16 and we have all of our accounts with FNB. I expect that the latest saswitch fee be reversed as it is your lack of maintenance that is at fault here.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878033.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878033.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
