ATM out of order at month end and taking - Money out of our accounts without permission

My personal experience with FNB is that there is never and ATM working at month end to deposit money for debit orders, then FNB has the cheek to RD your payments and charge for that and request that more money than the value is put back into the account.

I have an outstanding Credit Card with them and thsi account was for debt review but has not been paid due to me not having a job and been on pension. I have every intention of paying this account but the Debt Collectors just continue to add more and more interest on to this account. However I always leave extra money in this account but FNB takes my money to pay this credit card without my permission.

Their advert says how can I help you I really would like to know what this means.

Thank You

Mehroonisha Popham