EVdB
Emmarentia Van der Berg

1 reviews | Active since Feb 2014

05 Aug 2016, 05:59

ATM of no use

<p>A few years ago FNB decided to close their Petrusburg branch, in spite of many meetings with and requests from farmers who do millions worth of business with them anually. They promised to supply an ATM which would be able to perform all the necessary functions. It is however not the case as the said ATM hardly ever has money or is just not working. It is so frustrating for clients who need the service as the closest branch (and the one supposed to maintain the ATM) is in Koffiefontein, sixty km away. We really have a problem as we need to be able to draw money and deposit cheques and cash and even when operational there are always some functions (such as cheque deposits) that are not working. Please help!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Aug 2016, 07:56
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 985553

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)