1 reviews | Active since Jan 2017
ATM OF HELL
<p>On the 27th of Feb i went to the one FNB ATM that does deposit money in the Newtown Junction Mall... this is after work mind you the Atm took the money as it was busy counting the funds the machine lost the network signal or something cause all i know is that it printed a slip saying the transaction was unsuccessful and the money didn’t come out R3910 can you imagine... i had to wait till the next day to the branch and was advice it take about 3-5 working days for the money to be allocated correctly in the account i was paying ... long story short it was rent money but fnb staff at the Branch managed to call the ppl I’ll be renting from to explain to them what has happened and a way forward, i had to take a day off work to sort the matter out, i didn’t sleep due to stress... FNB you need to get your act together 1 deposit ATM at a mall like really does that make since, the queue there is ****er and then nonsense like this happens... For such a Techno company this is so stone age….PLEASE SORT YOUSELVES OUT!!!</p> <p> </p>
Good day Ms. TBila
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. TBila
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
