NM
Ntameni M
1 reviews | Active since Jul 2019
03 Jul 2019, 06:14
ATM must be operating at all times.We understand that one or two might malfunction sometimes ,Not 6/8 and every weekend.ATMs are the mist convenient place to bank.
I was in Thohoyandou over the weekend ,June 2019 month end .One ATM out of +- Five wss working at Thavhani Mall,Three out of +- Eight working at Mvusuludzo and Two out of +- Nine at the main Branch opposite Old VBS.This is frustrating as I had to use other bank ATM to deposit then transfer to FNB .Worst part is that locals says it happen often. Why must the bank penalize their clients for using other banks ATM if their ATM's are not operating when needed most ? This is serious
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Replies (1)FNB (First National Bank)'s replyOfficial
03 Jul 2019, 10:23Good day Ntameni Mulaudzi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Jul 2019, 10:23
Official
Good day Ntameni Mulaudzi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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