LG
Lindiwe G

1 reviews | Active since Dec 2011

16 Nov 2015, 16:36

ATM Miscounted my money

On 26 Oct 2015 at 13h10. I deposited ZAR 3550.00 The ATM gave me a receipt for ZAR 3300.00. I then went inside the bank to complain and they filled a dispute form and told me that the shortfall was going to be put onto the account that I was depositing to (Wesabank) that very same afternoon.<br> I asked her to get the team / person working on this to call me and confirm but no one has called me to date.Yesterday I received my monthly statement from Wesabnk and it shows ZAR 3300.00 Now my account iis in areas due to this.<br> ATM ***3

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2015, 16:46
Official
Hello leendy,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 813128.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)