ATM Malfunction

On the 15th of June 2023 I went to the Soshanguve Crossing FNB to withdraw money (R1500) from an e-Wallet. I had a previous R10 balance, so the total withdrawal was R1510. The ATM dispensed the money but it came out skew. I could only get R90 (R20 X 2 and a R50 note). When I carefully tried to pull out the remainder of the notes the machine took them bank in. So the outstanding amount is R1420. I even got a slip confirming that I had withdrawn the whole amount. I called the security guard but he couldn't help. I lodged a query on 17th June 2023, was given a Query ref ***Q. The SMS mentioned that a consultant would contact me within 24-48 hours. It's two weeks now and I'm still waiting. Please assist before I'm told the footage has been deleted.