ATM malfunction

<p>I went to an FNB ATM on Sunday 20 March 2017 in Temba, Hammanskraal to deposit money into my credit card account as a payment was due to be made. I inserted R1 500.00 into the ATM and it failed to deposit the money into my account, with the machine generating a slip indicating that " your cash deposit was unsuccessful". The ATM did not return the cash I put in to it. After phoning the FNB helpline I was instructed to visit the branch next to the ATM the next day on Monday 21 March 2017.</p> <p>I visited the branch and I filled the necessary forms to get refunded the money I lost. I was told by the FNB consultant that the money will be refunded to me within 7 days. 7 days passed and I did not receive the refund. I went back to the FNB branch on Friday 31 March 2017 and I was notified that the process of the refund is still in progress. The consultant asserted me that he would phone me before 11am the next day on Saturday to update me on the progress of the matter and on the next day he failed to do so as he promised.</p> <p>Presently I haven't been refunded the money and as a result I have defaulted on making payment to my credit card account which was due on 23 March 2017. This may have negative effects on my credit record.</p> <p>Please assist me as this has caused a great deal of inconvenience to me.</p> <p> </p>