1 reviews | Active since Oct 2017
ATM Malfunction
I deposited an amount of R500 into my FNB account at an Atm at the University of Johannesburg APB Campus on the 12th of October 2017,while the transaction was happening the machine switched off and it took a while to switch on again,the money never got transferred into my account and I opened a query at an FNB Branch in Campus Square. The bank told me it would take time for me to get my money as it's a long process for them to investigate,being a student I need the money for personal reasons as I also have to cover rent with it.
Thank you
Hello BegeeModisane,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello BegeeModisane,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)