ATM jammed my money - 7days i must wait for refund NO

Item: FNB (First National Bank)
Rating: 1
Author: Zanele N

I went to deposit money in my acc at the East Rand mall atm FNB, R3050. they atm switched off then went out of service. I went inside the bank the lady made me wait something close to an hour so that the technician can check. the Technician found that there is more than the money the money on my slip so I will have to wait for Wednesday and come back again. what ****es me off is that its not my fault that the atm got jammed, I need this money I need to paid my bills I need to pour petrol this weekend ive got things to do now my things must lapse because of this? no I need the money in the account asap I have debit orders. Please also make sure once the money has been refunded close this bank account I don't not want to use fnb anymore. its weighing on me. I am not happy with the service.

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Replies (1)

FNB (First National Bank)'s replyOfficial

01 Mar 2019, 14:54

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply01 Mar 2019, 14:54

Official