ATM Inconvenience

I went into the branch to enquire about a transaction that had not been reversed a week after I had disputed it only to find that the lady who had assisted me at the previous branch had not processed, accordingly, my request. The consultant at this branch by the name of Phumlani Ncane (employee number ***) assisted me accordingly. I then went to the atm right outside the branch to make a deposit of R10 000. To my most unpleasant surprise the atm cancelled the transaction (after I had depositted the money in the slot) and I got a slip notifying me of the failure of the transaction. I then went straight back to Phumlani to make him aware of what had just taken place. He then filled out another for and gave me \term number ***"which I believe is the case number. The most frustrating part about all of this is that this money was meant to pay for my vehicle which I use for work purposes. I will now also be late with all my monthly expenses including my children's needs all due to something of this nature which I heard from the security guard at the atm"