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Ikechukwu/Daniel Chime

1 reviews | Active since Jan 2018

16 Jan 2018, 10:27

Atm fund refund

I used an ATM in Sunnypark mall to withdraw money on the 23rd December 2017 and it took my 2230 without giving me money but gave me a slip which i went back on the 27th and filled in the forms for claim and ever since then till now they have not putted back my money and i do not like such kind of service from your bank. Till now no one has done a follow so that i can have my money back. I will be happy if someone can look into my case and get back to me ASAP

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2018, 11:25
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

IC
Ikechukwu/Daniel Chime's update16 Jan 2018, 17:20
Reviewer Update
They telling me crab that they revered it same day when i had 4000 plus in my account which i used the first atm and it took 2230 and gave me a slip without taking money nd it took the money so i had to use another atm to take money because i needed to sort out what i needed money for. If they claim they reversed it they should highlight it in my account statement and send to me because is not showing in my statement that it was reversed because if they do not give me back my money they should better close my account because they can not just ***** from me just like that.
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2018, 09:48
Official

Good Day

Thank you for your posting,

Kindly be advised should you not be happy with the response it was advisable that you contact the Branch Manager.

We do apologise for the frustration caused.

Regards,

Client Experience Team