KK
Karabo K

1 reviews | Active since Sept 2017

20 Sept 2019, 12:16

ATM FRUAD

Yesterday while at the ATM I placed my card into the machine and it asked for my id number than the pin , yet the system didn't proceed to the normal page where I'd choose the amount and from there I knew that ***** had been committed on my account I'd like to be compensated by FNB based there system was able to be hacked and this is very alarming that FNB has debugging issues with there software patches for such attacks to take place , how are people able to enter my account and move money from my savings account and withdraw ? There system didn't even pick up any issues and I did fill the form at the bank but it will take years for such issues to be resolved , changing banks seem to be the right move really can't trust a bank that's easily hacked.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Sept 2019, 12:52
Official
Good day Karabo Kay,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

087 575 940
KK
Karabo K's update21 Oct 2019, 17:24
Reviewer Update
Still haven't had a response and it's been way over 5 working days and the ATM where this happened was fixed so why haven't I been told what the way forward is and get my money back??
KK
Karabo K's update25 Oct 2019, 11:32
Reviewer Update
I have not received any response and my money , what a great bank this is!