1 reviews | Active since Nov 2016
ATM **********
<p>i went to the FNB ATM specifically in bramfontien south point 66 De korte street to draw money, to cut the story short my card got stuck in the machine even though i pressed cancelled few times while am pressing cancel i start getting error messaging i tried timorously i pressed all the buttons with no result then the machine was ready for the next customer i called to cancel the card but it was too late some how they drew R6000 from my account and the funny part i report the matter to the FNB ********** unit after few days they sent me back reply that am libel cause the money its drawn i asked can i see the CCTV images they reply no CCTV is installed in that machine ,i was shocked that they decide that am libel without any proper CCTV in they ATM at least show me who drew my money to see whats happened they reply again the so called ********** unit say unfortunately no success in your case, for me now i want to know many of us we stuck between ********* and banks that actually dose not care ,they ATM is left to the ********* to temper with<br />and how vigilant am supposed to be to use the atm if they managing to stuck your card in the machine</p> <p>thanks caroline<br /> ********** 198</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
