ATM *****, no conclusion after 6 months

<p>I'm absolutely appalled by the pathetic service my char has received from FNB. Her account was emptied via a ********** ATM withdrawal on payday in December 2015, and she has not received one minute of explanation from FNB. She was told at the time that it would take up to 8 weeks to resolve, and they would get hold of her via her cell phone. 6 months later, when she went into the bank she was told to wait for an sms! What can I do to expedite an answer? It is unfair to leave someone who is already struggling to make ends meet, without a payback after the bank’s security features were compromised! FNB, you should be ashamed of yourselves.</p>