ATM *****

On 30 October 2015 @ about 06H00 I put my Bank Card into the FNB ATM. I entered my PIN, nothing happened. I then repeatedly entered my PIN but to no avail. I then tried to retrieve my Card repeatedly by pressing Cancel, also to no avail. Believing the ATM had \swallowed"my Card I left to go to work. Once I got to work I phoned to cancel my Card. Unfortunately it was too late as the Available Balance (R2200.00) had been withdrawn from my Account. I returned to the Bank and completed a \""***** Investigation Request\"" and was informed that I would receive the outcome within 14 days. Yesterday I phoned to hear what the outcome was and was informed that FNB would not be refunding any/all of the monies. Obviously their ATM was jammed hence the ATM not accepting my PIN and not ejecting my Card. It is not right that FNB will not refund my monies and request assistance to get my monies back please."""