FF
Fundiswa.mdushani Fundiswa.mdushani
1 reviews | Active since Nov 2015
19 Sept 2019, 08:16
ATM *****
On the 26th August 2019, my uncle went to a FNB atm at Sterkspruit Eastern cape to withdraw money. he withdrew R6000 and the money never came out. When he went inside he was told that his money has been withdrawn already in East London which is over 4000km from where he withdrew money. He was only told to open a case. Still till today his money has disappeared and he has not received his money. I tried to assist him called their forensic offices and was told only his money will be refunded after 7days which was not his problem that this happened. Its so sad that till now such an old man lost all his salary to the bank and he has nothing to eat or live with because of that incident and still the bank stil tells him they will refund his money after 7days. i dont even trust that he will receive this money. How does fnb EXpect him to survive without a salary imagine from 26 August till now he has nothing to survive with i had to pop out money from my pocket in order for him to have food. This is so unproffesisional and very **********. please fnb refund the 0ld man his money as soon as possible because he has nothing to eat at home. how do such things happen? FNB doesnt care about its clients for real imagine another 7days he has to wait for his money his hard earned money.
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Replies (5)
FNB (First National Bank)'s replyOfficial
19 Sept 2019, 11:22Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply19 Sept 2019, 11:22
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FF
Fundiswa.mdushani Fundiswa.mdushani's updateReviewer Update
25 Sept 2019, 07:36Good day still this has not been sorted out. I am being told that the police will handle this case but strange this happened at FNB Atm what are your investigatiions you as the bank? this is dragging forever and it now sounds like it was my uncles problem that happened. Imagine living without a salary the whole month because of ATM *****. The question is how did this happen to someone who withdraws from Sterkspruit and the money gets withdrawn so far as East London that is 5000km away from Sterkspruit in a place that we dont know anyone? what is the bank doing about this matter because on your email you are telling me about the police investigations. How does something like this happen? i am disappointed with FNB for real they are not handling this matter in a right way. what about this mans salary this person is old and sick hes getting worse because of this problem. You are telling us you are waiting for a Subpoena from Police but what is the bank doing about this matter. what is this matter dragging? who took this money FNB? where is my uncles money? I am really disappointed in you regarding this matter? R6000 down the drain with no explanation from the bank? very strange?
FF
Fundiswa.mdushani Fundiswa.mdushani's update25 Sept 2019, 07:36
Reviewer Update
Good day still this has not been sorted out. I am being told that the police will handle this case but strange this happened at FNB Atm what are your investigatiions you as the bank? this is dragging forever and it now sounds like it was my uncles problem that happened. Imagine living without a salary the whole month because of ATM *****. The question is how did this happen to someone who withdraws from Sterkspruit and the money gets withdrawn so far as East London that is 5000km away from Sterkspruit in a place that we dont know anyone? what is the bank doing about this matter because on your email you are telling me about the police investigations. How does something like this happen? i am disappointed with FNB for real they are not handling this matter in a right way. what about this mans salary this person is old and sick hes getting worse because of this problem. You are telling us you are waiting for a Subpoena from Police but what is the bank doing about this matter. what is this matter dragging? who took this money FNB? where is my uncles money? I am really disappointed in you regarding this matter? R6000 down the drain with no explanation from the bank? very strange?
FF
Fundiswa.mdushani Fundiswa.mdushani's updateReviewer Update
25 Sept 2019, 07:37Right now i am assisting my uncle in EAstern cape and I am in Pretoria you are sending me emails intstead of informing him what to do and explaining to him what is happening? i am very far from him you need to callhim as your client and explain to him what is happening and what are you doing as the bank.
FF
Fundiswa.mdushani Fundiswa.mdushani's update25 Sept 2019, 07:37
Reviewer Update
Right now i am assisting my uncle in EAstern cape and I am in Pretoria you are sending me emails intstead of informing him what to do and explaining to him what is happening? i am very far from him you need to callhim as your client and explain to him what is happening and what are you doing as the bank.
FF
Fundiswa.mdushani Fundiswa.mdushani's updateReviewer Update
03 Oct 2019, 08:57Good day
can you sort out this matter becasue we called the ***** department and a very rude lady answered the phone and couldnt even assist us. you have been investigating since until now you are not communicating to the account holder. stop sending us to call your ***** department because their service is the worst. this is costing us more money to keep on phoning you thou it is the bank s problem. sort out the ***** internally because this has been happening for too long in that branch and pay Mr Nodada his money because its not his fault that the money got withdrawn from your atm. Stop promising to assist us here on hello peter and give us references when we call we get bad service from your staff. this is unprofessional
can you sort out this matter becasue we called the ***** department and a very rude lady answered the phone and couldnt even assist us. you have been investigating since until now you are not communicating to the account holder. stop sending us to call your ***** department because their service is the worst. this is costing us more money to keep on phoning you thou it is the bank s problem. sort out the ***** internally because this has been happening for too long in that branch and pay Mr Nodada his money because its not his fault that the money got withdrawn from your atm. Stop promising to assist us here on hello peter and give us references when we call we get bad service from your staff. this is unprofessional
FF
Fundiswa.mdushani Fundiswa.mdushani's update03 Oct 2019, 08:57
Reviewer Update
Good day
can you sort out this matter becasue we called the ***** department and a very rude lady answered the phone and couldnt even assist us. you have been investigating since until now you are not communicating to the account holder. stop sending us to call your ***** department because their service is the worst. this is costing us more money to keep on phoning you thou it is the bank s problem. sort out the ***** internally because this has been happening for too long in that branch and pay Mr Nodada his money because its not his fault that the money got withdrawn from your atm. Stop promising to assist us here on hello peter and give us references when we call we get bad service from your staff. this is unprofessional
can you sort out this matter becasue we called the ***** department and a very rude lady answered the phone and couldnt even assist us. you have been investigating since until now you are not communicating to the account holder. stop sending us to call your ***** department because their service is the worst. this is costing us more money to keep on phoning you thou it is the bank s problem. sort out the ***** internally because this has been happening for too long in that branch and pay Mr Nodada his money because its not his fault that the money got withdrawn from your atm. Stop promising to assist us here on hello peter and give us references when we call we get bad service from your staff. this is unprofessional
FF
Fundiswa.mdushani Fundiswa.mdushani's updateReviewer Update
03 Oct 2019, 12:11thank you matter solved. Branch manager in Sterkspruit phoned me and explained. please try to increase security in your ATMS. THANK YOU
FF
Fundiswa.mdushani Fundiswa.mdushani's update03 Oct 2019, 12:11
Reviewer Update
thank you matter solved. Branch manager in Sterkspruit phoned me and explained. please try to increase security in your ATMS. THANK YOU