ATM DISPUTES

2 weeks ago I had an ATM incident where I used the tap option to withdraw money. After following all the instructions and withdrawing R200, the machine bombed out and rebooted before dispensing my money. It went off my account but I did not get money. I immediately phoned the call centre while at the ATM in which I was sent dispute forms to fill but till this day, no one contacted me. I have numerously phoned their painful call centre with this ridiculous automated lady who doesn’t even transfer your call. On one lucky occasion, some guy answered but he kept saying welcome to FNB but couldn’t hear me that he eventually hung up. Please resolve this and investigate as all ATM’s have cameras to show no money was dispensed so I can have my money reimbursed.