ATM DISPUTE RUN AROUND

<p>I have been trying since July to resolve an atm dispute but all that has been happening is I am messed around and I am still out of pocket. A dispute was sent in July and after many, many calls and ages being put on hold I was told oh no sorry the procedure changed in August. Not once was I advised thereof until a week ago. So I went into the branch and raised a complaint with the promise of 24 -48 hours turn around. Yeah right still nothing. Oh and don't even try to call the number they give you on the sms that person is never there and return a message please. I am terribly annoyed that I have to struggle to get my money back which should have been returned to my account when the atm recon was done.</p>