DP
Dean P

1 reviews | Active since Jan 2016

12 Jan 2016, 15:16

ATM DISPUTE NOT RESOLVED

On the 26th of December I withdrawn an amount of R2500.00 at an ABSA ATM (The FNB was out of order).The ATM did not give the money only a slip saying that the money will be automatically corrected as the amount did go off my balance. On the 28th I went to FNB branch Gezina.Filled in the form and everything. On the 30th of December I received an SMS from that shows the money was corrected , only a minute later another SMS saying it was reversed again. I went to FNB Kolonnade on the 2nd of January 2016 and spoke to the manager and they told me the money is pending and will be corrected in 5-7 working days. I since got an overdraft because I have debit orders that needed to go down.Today , the 12th of January , NO ONE called and nothing has been corrected. This is the worst *f*cking service ever. I want my money back and I will not pay the overdraft charges p/m as the issue should have been resolved before my debit orders go through.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2016, 15:30
Official
Hello Dean_P,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 847032.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)