1 reviews | Active since Jan 2016
ATM DISPUTE NOT RESOLVED
On the 26th of December I withdrawn an amount of R2500.00 at an ABSA ATM (The FNB was out of order).The ATM did not give the money only a slip saying that the money will be automatically corrected as the amount did go off my balance. On the 28th I went to FNB branch Gezina.Filled in the form and everything. On the 30th of December I received an SMS from that shows the money was corrected , only a minute later another SMS saying it was reversed again. I went to FNB Kolonnade on the 2nd of January 2016 and spoke to the manager and they told me the money is pending and will be corrected in 5-7 working days. I since got an overdraft because I have debit orders that needed to go down.Today , the 12th of January , NO ONE called and nothing has been corrected. This is the worst *f*cking service ever. I want my money back and I will not pay the overdraft charges p/m as the issue should have been resolved before my debit orders go through.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 847032.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 847032.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
