ATM DISPUTE NOT RESOLVED!!!

<p>- On the 1st November 2016 I made a withdrawal on a Caltex FNB ATM in Germiston, the ATM did not take out the full amount I wanted to withdraw... however my account was debited with the full amount.</p> <p>- 2nd November 2016 I called the FNB Customer Centre on ********** to report the incident and I was advised to visit a branch instead to log a dispute.</p> <p>- 3rd November 2016 I visited FNB Branch in Greenstone Mall and completed a dispute form and was promised feedback within 48hrs to a week. On the 4th November 2016 I received an SMS with the reference number for my dispute.</p> <p>- 11th November 2016 (After a week) I contacted the FNB Customer Centre and gave my dispute reference number for a follow up and I was advised that Customer Centre cannot trace my dispute and I will have to visit a branch again.</p> <p>- 14 November 2016 I visited the FNB branch in New Market, Alberton; they logged in to the Care System and tracked my dispute with the reference number and made a follow up on my behalf and requested that I be contacted for feedback, which I have note received till my next branch visit (Also take note that at this point I have not received any communication from Greenstone Branch where I lodged my initial dispute). I also tried contating the number for disputes ********** and with no luck as they cannot assist me besides going to the branch for ATM related disputes.</p> <p>- 02 December 2016 I visited the FNB branch in New Market, Alberton again where I spent 2hours as they tried to assist me in contacting various departments to follow up on my query and they logged on to the Care system and realised no one had attended to my dispute (Status: in progress) since their last update on the 14th November 2016. I indicated that this has now been over 30 DAYS and no one seems to know who should resolve such disputes.<br /><br />My frustrations have left me impatient and my taste for FNB is going sour, I cannot stand such terrible service I have experienced for my dispute. I want urgent feedback and my money credited back into my account.</p>