Atm dispute FNB

On the 1st of Feb I went to make a deposit at an FNB atm @ mall of the south branch to the amount 19400. The Atm did not reject my money back but dispensed a receipt stating that the transaction was unsuccessful. I filled in the dispute form on the 2nd and sent it , I received one of those automated emails to say they have received the dispute. I was told that the turnaround time is 5 work days . First of I need the money as that was daily living money for the life of me how long does it take to reconcile the monies not belonging to FNB frkk Ol m the ATM. I personally feel like for an advanced bank like FNB this process is long and very frustrating and it is not made easier by consultants who provide different information with each call . I Dnt have money , I need my money back . I must pay bills it’s month end . Like am really not giving a star.