Atm dispute

Almost a week later and I'm still having problems trying to claim my money back from fnb after a unsuccessful atm deposit, this morning iv spent nearly a hour on the phone being transferred from person to person.. I don't know why we pay so much money to a bank when they don't care about customer service, its bull**** what you have to go through to get your own money back... I should rather consider moving banks with the level of service I'm receiving! Its pathetic you receive no information regarding the situation.