ATM Dispute

On the 27the of Jan 2016 my wife tried to draw R3000 from the fnb Atm in alberton. The atm only had R2500 and that was given.<br> <br> She walked to the Absa express atm where she tried to draw the remaining R500 and the atm gave her a slip stating that the transaction could not be processed, but the money went off my account.<br> <br> I phoned fnb and they said that i should go to the nearest branch. At new market the branch manager helped me to fill in the WRONG dispute form (I found out a month later).<br> <br> That was fixed at the menlyn branch but with no feedback or money paid back into my account and its another month later!!!!<br> <br> Surely I am not the 1st customer that this has happened to? Does anyone at FNB know how to deal with this problem because not even the branch manager does??<br> <br> I have laid complaints, threaten to close my account but to no effect. It has been almost 2 months now can i please just have my money back??