ATM dispute

FNB does not care about its customers, I am really disappointed with the treatment and service I am receiving from FNB, on the 22 of August 2018 I tried withdrawing money from one of their standalone ATMs in a petrol station, the ATM told me that I have talked and they have listened, I am going to receive my card before I get my cash, well that did not happen, I did not receive my card nor my cash but I received an sms notification saying my money was out, I immediately contacted FNB client care and they stopped my card and they put me through a department that deals with ATM disputes, the agent who assisted me then send me an ATM dispute form and advised me to fill it in as soon as possible so that I can get my refund, which I did, a day later I went to one of the branches to check if everything is in order then the gentleman who assisted me said I should not stress everything is in order, I then let my guard now and relaxed, a day later I received smses saying that my account will be temporarily credit then a follow up sms came through saying I should ignore the previous sms, I immediately contacted FNB and the lady who assisted me told me not to stress my money will be refunded, the next day I expected a refund or at least communication regarding my query but nothing came through, I then contacted FNB and explained to the gentleman who was assisting me about my situation, he then said he sees on my account that notes regarding this issue has been made and he does not understand why I have not received my refund, he then said I must hold he wants to escalate the matter to his manager, he promised me that he will call me back but as usual he did not do so, I decided to go to a branch and see a business manager as this is a business account then the business manager could not assist as she said that this was not her department, I was so shocked, I then called FNB and went through the same process and every time using my own airtime and all I get is you will be refunded and I promise to call you back but none of those promises are kept, I am thinking of just contacting my lawyer if this is not solved by today, by Monday I shall proceed in taking legal action against such breach in my right as a customer, I warn everyone to be very vigilant when dealing with FNB, they do not care about their clients.