1 reviews | Active since Jan 2018
ATM DISPUTE
Good Day,
I used my Feza Card to withdraw R3000 today at 14:03, but only R1500 came out of the machine.
I had used an ABSA atm, and I contacted ABSA with the details, but they advised that I contact FNB as the card belongs to your bank.
I spoke to a lovely lady who helped me today and filed an escalation to the relevant department.
I am escalating on my end as well to ensure that my issue is attended to, as losing R1500 is a serious loss.
The reference number which I was provided with is: 532189
And my Feza card number is: 4 ********** 0 **********
Regards, Amanda
Good day Amanda Maboza,
Thank you for taking my call earlier.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Amanda Maboza,
Thank you for taking my call earlier.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)