ATM Dispute

It is now working Day 6 since I tried to draw money from my account that was not dispensed by the ATM and my dispute has been lodged and still no feedback.<br> Am I to understand that ones dispute has to lay for 7 working days before it is even looked at ? <br> The other problem that I have is that FNB staff member provided me with an incorrect form apparently to which I was only informed of this 06/11/2015 ( *** ) which I completed and returned on 30/10/2015. I have now been told that because it is the wrong form I am now being penalised by having to wait even longer for this mess to be resolved.So an FNB worker makes a mistake and the customer has suffer.To my knowledge as I do not work at FNB this was the correct form. I am very unhappy with the service as this is unacceptable. Not only am I out of pocket but I am highly inconvenienced. I expect my money to be cleared in my account no later than 07/11/2015 as FNB had long enough time to balance that ATM out .