ATM DISPUTE

Good day,

I made an ATM deposit of R6 800 on Friday 22 November in Krugersdorp into my Business ***. I called customer service and they send me a form to fill in of which i did and send it to the relevant email address. I then had to go the Branch the following day ,Saturday morning and again they made me fill in a form and I was told that the turn around time for my dispute to be resolved was 24-48 hours but till today 30 November... (8days) my dispute has not been solved.

Slyvia from FNB President Hyper, Krugersdorp is even avoiding me every time I go to the branch. Very poor customer service from Slyvia. Apparently she claims that they do not have the contact details of the people from the ATM department ,they only communicate via email and she is still waiting for their response. She promises to call me of which she never called me to give me update on the dispute. I have to travel long distance to personally go to the branch everyday. She confirmed that there was indeed surplus on that specific ATM but everyday I am being told that they are investigating the dispute.

Its been 8 days (192 hours) already and nothing is happening.

When will my issue be resolved? This is an inconvenience to me. Its month end and I have debit orders going through my business account and there is not enough money in.

I want this matter resolved ASAP

Ref no***