ATM Dispute

On the 19th of August I tried to draw R4000 from my account at the ATM in Parkview Shopping Center, by Virgin Active, I got no money and no receipt, yet the amount was taken off my account, I immediately called the number on the atm and after answering several security questions, I was put through to Private Banking, the Gentleman who helped me was very kind and told me to take a picture of the ATM after pressing the proceed button, he gave me a reference number and told me to go to the nearest FNB branch, I went to Woodlands Boulevard, this was a Friday at 11am, I was told that that dept. does't work on weekends and would only look at my dispute on Monday. I waited till Tuesday then contacted my Private Banker, I was told that it could take between 7 to 30 working days to get my money, after complaining about the bad service, seeing that I have been a client of FNB for more than 20 years, they said they would escalate the issue, after hearing nothing again, I posted the incident on FB and Twitter, then Someone contacted me saying they had escalated it and FNB would be in contact with me. today is the 9th of September, I have not heard from FNB, and I have not received my money. <br>