IC
Innocent C
1 reviews | Active since Jun 2017
30 Oct 2019, 14:42
ATM DISPENSED SHORT MONEY
On 14/10/2019 I went to an ATM at New Market Sasol Garage and made a cardless withdrawal from my Credit Card account. Instead of dispensing R 3 000 that I had requested, the machine dispensed R 2 400. The atm slip shows that R 2 400 was dispensed and R 600 failed but R 3 000 went out of my account.
I went to a branch the following day to report and request that the R 600 be reversed into my account and was told it would take 72 hours for the issue to be resolved. 15 Days after of visiting the branch and countless number of calls being made to the call center. The money still has not been refunded to my account.
Can someone please assist as this is really frustrating.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Oct 2019, 15:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Oct 2019, 15:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Hello Peter Complaints Team
***
IC
Innocent C's updateReviewer Update
07 Nov 2019, 09:31Up today have not received the refund. I got a call from a consultant and was promised to be called back but up today still have not been called.
Please assist as the amount might seem insignificant but for me its a lot of money as it is now close to a month with the refund being done.
Please assist as the amount might seem insignificant but for me its a lot of money as it is now close to a month with the refund being done.
IC
Innocent C's update07 Nov 2019, 09:31
Reviewer Update
Up today have not received the refund. I got a call from a consultant and was promised to be called back but up today still have not been called.
Please assist as the amount might seem insignificant but for me its a lot of money as it is now close to a month with the refund being done.
Please assist as the amount might seem insignificant but for me its a lot of money as it is now close to a month with the refund being done.