1 reviews | Active since Jul 2016
ATM dispensed incorrect less amount
<p>I am a Capitec Account holder and withdrew R400 at an FNB ATM on the 12 January and the ATM only dispensed R300 and a piece of paper stamped with an FNB stamped. </p> <p> </p> <p>I contacted Capitec Bank and they told me they will investigate with FNB. After the investigation I was told that FNB said the ATM dispensed the correct amount. I don't understand if the ATM dispensed the correct amount then where do I get the piece of paper that is written "COUNTER USE ONLY" from with the FNB stamp dated the 4th January 2017.</p> <p> </p> <p>Does this mean we now need to always count our money after each withdrawal? How safe is this for us as customers? We are supposed to be trusting banks with our money but FNB clearly proved me otherwise. </p>
Good day dear client
Thank you for logging this matter with FNB regarding your ATM service experience. While the feedback which you have received from your respective bank is not satisfactory, kindly revert back to Capitec advising them that you are still not satisfied with their response and as the account holders of the bank account in question should look into the matter further for a more favourable response to yourself.
Thanks Regards
Rahim Salamaan
FNB hello peter Complaints Resolution
(W): ***
e-mail: ***
Good day dear client
Thank you for logging this matter with FNB regarding your ATM service experience. While the feedback which you have received from your respective bank is not satisfactory, kindly revert back to Capitec advising them that you are still not satisfied with their response and as the account holders of the bank account in question should look into the matter further for a more favourable response to yourself.
Thanks Regards
Rahim Salamaan
FNB hello peter Complaints Resolution
(W): ***
e-mail: ***
