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KM
Kefiloe M

1 reviews | Active since Aug 2013

03 Jul 2018, 14:43

ATM DID NOT GIVE ME MY MONEY

Went to ATM to withdraw money, and the ATM did not give the money out, however the money is no longer in the ewallet. I called the customer care and waited for 20mins on hold, just to be told that I need to wait 14 working days for an ATM Dispute. This is totally unacceptable. 14 working days for MY MONEY? I understand 48hours, even 72hours, but this is totally unacceptable. I will NEVER use this bank again .

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 16:31
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

KM
Kefiloe M's update06 Jul 2018, 12:25
Reviewer Update
I received an sms from FNB , saying that this refund has been processed, and it will reflect in my account within 24 hours. Its been more than 24 hours and this refund has not been processed . I called to inquire what the hold up is , and the consultant Pontso, said that she sees nothing on her system stating that this has been resolved and that they are still investigating. Once again POOR SERVICE! The complaints department has one reference number, but The ewallet department knows nothing of the same reference number. This is unacceptable from fnb.