ATM Deposit that the ATM Cancelled

<p>I did an ATM deposit at the middle ATM outside FNB Norwood yesterday (Thursday 22 June 2017) ********** Put all the necessary details that are reuired before the atm asks you to deposit the funds. The atm then requested the funds, which I put into the slot, for a minute that atm counted by money (bear in mind there were only 5 notes but it took a minut to count), all of a sudden the atm then said "cancelling transaction" and gave me slip that said that my cash deposit was unsuccessful but did not return my funds. Bear in mind that the deposit was urgent as i required the funds to pay for something urgent!</p> <p>I swiftly informed the security guard of what happened and he advised that there is no one in the bank anymore I will have to come back tomorrow (meaning today) to come report it at the branch.</p> <p> </p> <p>Just after 9am I walked into the branch, I spoke to Thembisile at the collections counter who informed me that I would need to complete an atm disput form and it will take 7 days for the funds to be deposited into my account. When I asked why 7 days I was told that that is the procedure, the atm custodian cannot simply walk into the atm, it needs to be reconciled.</p> <p> </p> <p>Why must I be inconvienced for 7 days when the problem was with the middle atm and not because of an error that I had made? It is extremely unacceptable that I have to wait that long for funds that are required urgently. What am i supposed to do for the next 7 days whilst FNB gets it's act together and attempts to refund? </p> <p>ABSOLUTELY PATHETIC SERVICE FROM FNB!</p>