ATM Deposit stuck

Good day

On Friday 17-05-2024 I went to deposit money on ATM***7. The ATM failed to return a rejected note and the whole cash got stuck in the ATM. I called security to come see what happed, eventually when the branch opened a case was opened with above mentioned reference number.

On Monday I logged a complaint on the FNB app as there was no communication, I was told I will get a call back from the branch but I did not get it. At 17:38 I received an e-mail saying that my account was credited with R2100, this is not the amount that the ATM took. I was depositing R13000, there is a difference of R10900 that is still owed to me.

This just shows that there is a mistake that was made at the Attlyn branch which is why they took so much time.

I would like. to have my cash back infull as this is now theft. I did state the amount, how did they comeup to R2100 from R13000?