ATM deposit ****

Item: FNB (First National Bank)
Rating: 1
Author: Heather S

We are not allowed to make deposits within the branch, you need to go outside to the atm. Now I have done a deposit outside at the atm, but it had no paper, and I have no proof of the deposit made (R950.00). I need the proof of payment, but as per the branch need to wait 5 days before they can assist, as a reconciliation needs to be done. As per a previous deposit, they said there was no extra cash in their reconciliation of the atm, so I lost R100.00. Now I fear this time it will be the same route, and I will lose R950.00 because they do not want to do deposits in branch. And I have absolutely no proof. Can the records be requested of the reconciliation if I they give me the same answer? And if the money is lost, can I make a theft case against the bank, as it went into their atm?

Helpful (0)

Replies (2)

Heather S's updateReviewer Update

15 Oct 2019, 13:07

Well someone, somewhere listened. I was issued with an atm slip.

Heather S's update15 Oct 2019, 13:07

Reviewer Update

Well someone, somewhere listened. I was issued with an atm slip.

FNB (First National Bank)'s replyOfficial

15 Oct 2019, 14:22

Good day Heather,

Thank you for taking my call earlier.

As per our telephonic conversation you mentioned that the branch had eventually issued you with an ADT receipt
and that the matter had been resolved.

Please accept my apologies for ant inconvenienced and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply15 Oct 2019, 14:22

Official