ATM Deposit Query

Hi

I did an ATM cash deposit at one of the FNB ATMs at Chris Hani Mall in Vosloorus. This happened on the 6th February 2019 at 18:58pm... I completed the info required to process a deposit and inserted the cash into the machine and at the end I just received a slip that wrote " Your cash deposit was unsuccessful"

The following day I asked my mother to go to the branch with that slip to inquire as to how this can all of this be resolved as I could not go myself due to work. She was asked to complete some forms and was told the money will be deposited into the account (the initial account I was trying to deposit into)... A day later she received a call and was told that the account in question cannot receive deposits and they will deposit the cash into her account (And I was ok with that), till today the funds have not been returned. i tried calling (011) ********** and (087) ********** and none of these agents could help... So please tell me who must now go out of their way , stand in long lines again in order to resolve this because I am working and do not get a chance to go to the Vosloorus brunch and besides that they said they will refund the cash after my mother completed the forms!! This is so annoying because it was the FNB ATM that couldn't process the transaction, please someone sort this out ASAP its been over a month now!!!!