ATM DEPOSIT MONEY MISSING

Good Day,

This morning i went to the ATM at the gateway branch to do a cash deposit into an FNB account after doing the transaction i noticed that the amount deposited as R1000 less than the amount inserted into the machine (I am confident that i deposited the correct amount as it was counted by 2 people before doing so). The branch was still closed so i could not query this immediately.

I later went to the branch during my lunch break to get this sorted. There was no consultant at the front so i grabbed my own receipt (Teller for deposit) for help. After waiting for 30mins i was told that i am at the wrong department and i needed a ticket so see a consultant, i then grabbed a new ticket and after waiting for another 30mins i still did not get to see a consultant as i had to leave to go back to work.

I am not willing to go back to a branch again and use my fuel and money for parking.

I was told by the deposit teller that there is a form i need to fill in and it will be investigated against how much was actually deposited into the ATM - You can email me this form and I will return it. I have the deposit slip for referencing and my ticket numbers for the branch visit if needed.

I need this to be sorted out ASAP as the money is needed for a personal transaction.