Atm deposit dispute

I deposited money at the Bara mall atm on Tuesday and the atm deposit wasn't successful. I called one of the agents working there and she assisted with logging an atm dispute at the atm and she said it would "be quicker".. No reference number was sent to me so I can't even follow up... I called the customer care, 10minutes later of holding to speak to someone I gave up... Tried the apparently convenient chat service with the "available bankers" and I was apparently number 278 in the queue... Only for them to finally reply and tell me to GO BACK TO THE FLIPPEN BRANCH!!! I really hate this bank. I never get any assistance until I log it on hello Peter so I cannot wait for this assistance and whoever will deal with this know that I'm not going back to any stupid branch.