ATM Deposit

On Tuesday, the 2nd of June, I visited the FNB broadacres branch to make a deposit. Inside the bank, I was advised to rather make the deposit at the Atm as it would be cheaper.

Upon depositing, the first 100 notes were swallowed by the atm and did not register. I have now lost approximately 33% of the total deposited amount.

The bank personnel said that I should come the next day (3 June), as the atm will be reconciled and balanced. The next day I went to the branch only to be told that the atm had not yet been balanced. Today (4th June), I called the branch to find out, and I was told I would receive a call by 3pm. No call had been received, however the complained had been logged. At around 18:00 I received a call from customer services, informing me that the money balanced, further indicating that I would not receive my missing funds.

I would like for FNB to do a proper audit of the atm, as well as polygraph all the personel involved in managing the Atm.

I am extremely dissatisfied as I have to now go to the branch to review cctv footage, which in all probability would be useless.

This is really such an inconvenience and a significant loss incurred upon a loyal and faithful client. I hope that this matter can be resolved as the technical ATM error has placed tremendous stress and worry upon me.