ATM Deposit

On 16/07/2020 around 18;00 pm I went to the Beacon bay Fnb branch to make a deposit on the ATM. I then inserted the notes on the machine and while busy with the deposit the ATM returned two of my notes and it gave me an option to retry inserting the notes which I did. Out of nowhere the ATM screen just went orange and with wording along the lines of "Device restoration in progress" and seconds after the ATM then returned to the main screen as if nothing happened, it did not even print a receipt and it did not return the money I was depositing.

I then tried to phone the fnb help line which did not even go through and then I reported the matter to the security guard which was on duty. The security guard recorded the incident on the OB and assured me that he will report the incident the next morning and that I do not need to worry because there are cameras looking after the ATMs. I then left and came back in the morning and I was told by the supervisor at the branch that I needed to sign a form for the investigation to commence which I did.

What makes me very disgusted and mad is the fact that the technical error of the ATM is not fault, it is the banks. I am the one who has been inconvenienced by the bank but I must wait. My business is running at a loss because that money was meant to run my business the following day. My staff and I had to sit and do nothing because there are no funds to run the business and I am paying them for each day including the days I could not work due to the banks fault.

I am very disappointed by how fnb has dealt with this issue because up until now no one has given me a call or reported back to me. In the morning I was even promised by the supervisor that a banker would spot check the ATM and if a variance is found it would mean that it is my money and I would be reimbursed, that has not happened.

I need this to be sorted urgently because it is ****ing my business and it is costing me money.