1 reviews | Active since Nov 2018
Atm deposit cash ****** by machine
I went to deposit around R6000 at one of their atm deposit machines. I placed the money into the correct slot and it took it and started counting it as usual. After about 20 seconds I knew something wasn't right as it was still trying to process my cash. The machine then said my entire deposit was declined, handed me back my card and a receipt but no money back. It essentially stole my R6000 and now I'm stuck with payments pending while I wait for the bank to open tomorrow. The fact that I can't call a helpline and get through to anyone to fix this problem is ridiculous!
Good day Bianca Van Rensburg,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with the name of the branch the deposit was made at.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaint Team
*** (option one)
Good day Bianca Van Rensburg,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with the name of the branch the deposit was made at.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaint Team
*** (option one)