ATM deposit cancelled but cash not returned

<p>i went to deposit cash at the ATM at fnb the grovemall on the 15 November 2016 around 22h04, the ATM took the money but the deposit was cancelled and a receipt with a message "your deposit was unssuccesful" was issued by the ATM, i went into the branch the next day (16 November 2016) and reported the matter, i was assisted by a lady called Mosima, i was requested ti fill a form and sign it, she said they will give it to the person responsible for ATMs, this morning i tried to call the branch to find out the progress on the matter with no luck, the call diverts to a central callcenter with poor service, the guy who answered just told me to go to the branch, i'm at work i cant afford to drive +-25 kms just to check progress, the guy just said theres nothing he can do even at the branch they didint even explain how long will the process take, such a big entity of a size of FNB cant resove such issues, what is the point of forcing us to deposit at ATMs if they cant ensure proper transacting, this a bad service indeed and if thats how they treat their customers i would rather move my account to another financial institution</p>